The Woes of Financial Aid

So, I was supposed to get my refund check in on June 4th. Did not happen. I was on the phone with financial aid for 20 minutes today, and still didn't find out what was wrong except that there is a hold on my account. I have sent at least 10 emails since last week and have had no response. I will be in the office tomorrow morning for as long as it takes for them to give me my money. It is loan money, so I'm not sure why they are withholding it. I have to pay it back. Guess we will see what they say tomorrow.